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Offline your daddy

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Re: packetloss situation (may, 2010)
« Reply #15 on: May 19, 2010, 08:42:19 PM »
similar problems in IRTDM

traceroute to 74.54.186.226 (74.54.186.226), 30 hops max, 60 byte packets
 1  home                                                                                                        0.764 ms  0.715 ms  4.453 ms
 2  dsl-servicio-l200.uninet.net.mx (200.38.193.226)                                    16.452 ms 18.285 ms  22.271 ms
 3  bb-dallas-bryan-3-pos12-0-0.uninet.net.mx (201.125.72.93)                  41.847 ms  45.925 ms  49.754 ms
 4  d1-0-1-0-8.a10.dllstx01.us.ra.verio.net (157.238.224.125)                     65.573 ms  65.575 ms  65.548 ms
 5  ackx-6-1-3.r20.dllstx09.us.bb.gin.ntt.net (129.250.6.25)                         91.189 ms
ackx-5-1-0.r21.dllstx09.us.bb.gin.ntt.net (129.250.6.29)                              67.267 ms
ackx-6-1-3.r20.dllstx09.us.bb.gin.ntt.net (129.250.6.25)                             116.591 ms
 6  po-2.r01.dllstx09.us.bb.gin.ntt.net (129.250.4.42)                                  229.072 ms * *
 7  xe-2-4.r01.dllstx09.us.ce.gin.ntt.net (157.238.225.6)                             30.764 ms
33.001 ms d1-0-1-3-20.a10.dllstx01.us.ce.verio.net (157.238.224.182)      36.667 ms
 8  1a.ff.5746.static.theplanet.com (70.87.255.26)                                       40.480 ms
1e.ff.5746.static.theplanet.com (70.87.255.30)                                            31.977 ms
te3-5.dsr02.dllstx3.theplanet.com (70.87.253.90)                                        37.755 ms
 9  * 86.fd.5746.static.theplanet.com (70.87.253.134)                                 41.716 ms  45.768 ms
10  te1-1.car06.dllstx6.theplanet.com (70.87.254.178)                                47.621 ms
te1-2.car06.dllstx6.theplanet.com (70.87.254.182)                                      57.561 ms  57.575 ms
11  tastyspleen.net (74.54.186.226)                                                            32.751 ms  35.224 ms  38.842 ms

hope it helps
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Offline reaper

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Re: packetloss situation (may, 2010)
« Reply #16 on: May 19, 2010, 09:06:30 PM »
well not sure what's up with this, although it looks like maybe there is packet loss in the NTT network.  NTT should be able to fix that, and I don't want to give any misinformation, but ThePlanet should probably work with NTT to fix the network.  It may not really be a normal request to take NTT out of the equation for a /24 (some IPs in that network are on other servers), I'm not sure what they would do, but even if they were aggregating the routes, and didn't have any route-maps, routing based on the source IP, I'd imagine with the equipment it'd be possible although not a normal request, and may require a bit of work.

Here's how you avoid NTT:
don't route NTT > ThePlanet, your servers
/24 you're in - advertise in BGP to NTT with extra AS'es in the AS-PATH field, the most specific route is used in routing tables and that's your network, other routers install the routes learned from other upstreams, less AS'es in the field..  Or deaggreate the routes if necessary and don't advertise that /24. This way when choosing a route along the client to server path, you choose other upstreams of ThePlanet, avoiding NTT to tastyspleen.

don't route ThePlanet your servers >> NTT
For going back out upstream at ThePlanet, apply a route-map at the borders, and route based on the source network out only certain providers via default routes.  It's an unusual request and I'm not sure if they'd fullfill it, but I'd bet the equipment would do it just fine.  Anyways the provider that's dropping the packets should hopefully be able to resolve the issue.
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Offline QwazyWabbit

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Re: packetloss situation (may, 2010)
« Reply #17 on: May 19, 2010, 09:23:37 PM »
I advise posting the text of the traceroutes from the cmd window, not the images. The text is easier to copy.
Use a nice big cmd.exe window, resize it to be nice and wide so it gets all the columns without wrapping.

Here's how you do it:

Open the cmd window. Do a cd \ to get a root directory prompt.
Do tracert 74.54.186.226

Select the top left corner of the text you want to copy with your mouse cursor and expand the selection box to capture all the text.
Once you have selected it, hit the Enter key to copy it to the clipboard.

Post a reply in this forum and use ctrl-V to paste the clipboarded text:

C:\>tracert 74.54.186.226

Tracing route to tastyspleen.net [74.54.186.226]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     3 ms     4 ms     4 ms  10.35.107.146
  3     6 ms     7 ms     7 ms  G11-0-7-1748.LSANCA-LCR-07.verizon-gni.net [130.81.140.118]
  4     8 ms     7 ms     7 ms  so-5-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.140]
  5     7 ms     7 ms     7 ms  0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
  6     6 ms     7 ms     7 ms  0.xe-1-0-0.BR3.LAX15.ALTER.NET [152.63.113.185]
  7     6 ms     7 ms     7 ms  xe-8-0-0.edge1.LosAngeles9.Level3.net [4.68.62.117]
  8    19 ms    17 ms    17 ms  ae-92-90.ebr2.LosAngeles1.Level3.net [4.69.144.243]
  9    43 ms    52 ms    54 ms  ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
 10    42 ms    42 ms    45 ms  ae-2-70.edge4.Dallas3.Level3.net [4.69.145.77]
 11    44 ms    44 ms    44 ms  THE-PLANET.edge4.Dallas3.Level3.net [4.59.32.30]
 12    43 ms    44 ms    43 ms  2e.ff.5746.static.theplanet.com [70.87.255.46]
 13     *        *        *     Request timed out.
 14    43 ms    44 ms    44 ms  te1-2.car06.dllstx6.theplanet.com [70.87.254.182]
 15    45 ms    44 ms    44 ms  tastyspleen.net [74.54.186.226]

Trace complete.

A trace when you have good ping and a trace when you have bad ping would be good to see.

If WinMTR works for you, you can use it to copy the ping text to the clipboard and paste it in a code block here also.

Code: [Select]
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   79 |   79 |    0 |    0 |   16 |    0 |
|                           10.35.107.146 -    0 |   79 |   79 |    0 |    6 |   32 |   16 |
|G11-0-7-1748.LSANCA-LCR-07.verizon-gni.net -    0 |   79 |   79 |    0 |    7 |   16 |    0 |
|so-5-1-0-0.LAX01-BB-RTR1.verizon-gni.net -    0 |   79 |   79 |    0 |    9 |   63 |    0 |
|          0.so-1-2-0.XL3.LAX15.ALTER.NET -    0 |   79 |   79 |    0 |    9 |   79 |   16 |
|         0.xe-10-0-0.BR3.LAX15.ALTER.NET -    0 |   79 |   79 |    0 |   12 |   78 |    0 |
|   xe-8-0-0.edge1.LosAngeles9.Level3.net -    0 |   79 |   79 |    0 |    8 |   62 |   16 |
|    ae-92-90.ebr2.LosAngeles1.Level3.net -    2 |   79 |   78 |    0 |   13 |   32 |   16 |
|          ae-3-3.ebr3.Dallas1.Level3.net -   11 |   79 |   71 |   31 |   47 |   63 |   47 |
|        ae-2-70.edge4.Dallas3.Level3.net -   26 |   79 |   59 |   31 |   48 |  141 |   32 |
|     THE-PLANET.edge4.Dallas3.Level3.net -    0 |   79 |   79 |   31 |   44 |   62 |   47 |
|         2e.ff.5746.static.theplanet.com -    0 |   79 |   79 |   31 |   47 |  187 |   47 |
|                   No response from host -  100 |   79 |    0 |    0 |    0 |    0 |    0 |
|       te1-2.car06.dllstx6.theplanet.com -    0 |   79 |   79 |   31 |   45 |   62 |   47 |
|                         tastyspleen.net -    0 |   78 |   78 |   31 |   45 |   47 |   47 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )
A time of day stamp would be nice to have as part of the traceroute. Type now at the command prompt to get local date and time if you have installed the Windows Resource Kit Tools.
« Last Edit: May 19, 2010, 09:57:22 PM by QwazyWabbit »
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l0ckp1ck

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Re: packetloss situation (may, 2010)
« Reply #18 on: May 20, 2010, 06:28:25 AM »
mine is just getting worse. i went to play today and constantly pinged at 400 almost 500 at times!!!!!

Tracing route to tastyspleen.net [74.54.186.226]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway [192.168.1.254]
  2    14 ms    13 ms    13 ms  ws-gw-1.winshop.com.au [121.50.223.254]
  3    14 ms    14 ms    14 ms  briswi-gw-fe-1-1-3.the.net.au [121.50.223.1]
  4    14 ms    13 ms    15 ms  po1-10.bdr1.dc1-vars.onthenet.net [121.50.213.3]

  5    16 ms    15 ms    16 ms  gigabitethernet0-3-1284.cor2.for.connect.com.au
[210.9.87.66]
  6   146 ms    84 ms    25 ms  gi1-2.bforvdist02.aapt.net.au [202.10.13.22]
  7     *        *        *     Request timed out.
  8    31 ms    31 ms    30 ms  te0-3-1-0.bqueecore01.aapt.net.au [202.10.12.25]

  9    29 ms    29 ms    29 ms  te0-0-1-0.sglebcore01.aapt.net.au [202.10.10.67]

 10    29 ms    29 ms    29 ms  te2-2.sclardist02.aapt.net.au [202.10.12.4]
 11    30 ms    29 ms    29 ms  te3-1.sclarbrdr01.aapt.net.au [202.10.14.5]
 12   216 ms   213 ms   215 ms  xe7-0-0-320.sybr5.global-gateway.net.nz [202.50.
238.213]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16   193 ms   193 ms   194 ms  ge-7-17.car3.LosAngeles1.Level3.net [4.71.32.109
]
 17   194 ms   199 ms   199 ms  ae-92-90.ebr2.LosAngeles1.Level3.net [4.69.144.2
43]
 18   233 ms   234 ms     *     ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
 19   246 ms   226 ms   227 ms  ae-3-80.edge4.Dallas3.Level3.net [4.69.145.141]

 20   392 ms   390 ms   397 ms  THE-PLANET.edge4.Dallas3.Level3.net [4.59.32.30]

 21   404 ms   400 ms   402 ms  22.ff.5746.static.theplanet.com [70.87.255.34]
 22     *        *        *     Request timed out.
 23   409 ms   396 ms   398 ms  te1-1.car06.dllstx6.theplanet.com [70.87.254.178
]
 24   395 ms   400 ms   399 ms  tastyspleen.net [74.54.186.226]

Trace complete.
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Offline reaper

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Re: packetloss situation (may, 2010)
« Reply #19 on: May 20, 2010, 11:50:12 AM »
can you guys try pathping or the WinMRT software?  It creates better statistics because there is a problem of 4-8 percent loss, and traceroute sends only one packet.  Also there is probably going to be loss on many circuits from various places, but the consistent loss of 4-8 percent through NTT seems to be the issue.
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Offline reaper

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Re: packetloss situation (may, 2010)
« Reply #20 on: May 21, 2010, 09:59:21 AM »
pathping comes with windows so if the winmrt software isn't working, just go to the command prompt and type:
pathping ipaddress

replacing ip address  with the server ip..
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Offline VaeVictis

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Re: packetloss situation (may, 2010)
« Reply #21 on: May 21, 2010, 02:30:12 PM »
Quote from: reaper on May 21, 2010, 09:59:21 AM
pathping comes with windows so if the winmrt software isn't working, just go to the command prompt and type:
pathping ipaddress

replacing ip address  with the server ip..

isnt that the cmd that NEVER works lol
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Re: packetloss situation (may, 2010)
« Reply #22 on: May 21, 2010, 05:26:30 PM »
if there are no replies along the path, it might not calculate further, which is probably not the best way to go about it.  usually your local router might filter thet raffic so it would break pathping, you could allow icmp and it would work.
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Offline Er!c@

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Re: packetloss situation (may, 2010)
« Reply #23 on: May 21, 2010, 08:32:06 PM »
Tracing route to tastyspleen.net [74.54.186.226]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.1.254
  2    55 ms    56 ms    60 ms  dsl-216-227-0-35.pivot.net [216.227.0.35]
  3    56 ms    59 ms    57 ms  dsl-216-227-0-33.pivot.net [216.227.0.33]
  4    62 ms    63 ms    77 ms  dsl-216-227-0-141.pivot.net [216.227.0.141]
  5    68 ms    60 ms    60 ms  dsl-216-227-0-13.pivot.net [216.227.0.13]
  6    98 ms    67 ms    66 ms  12.90.209.185
  7    73 ms    72 ms    71 ms  cr1.cb1ma.ip.att.net [12.122.98.22]
  8    74 ms    74 ms    78 ms  cr2.n54ny.ip.att.net [12.122.31.125]
  9   174 ms    71 ms    71 ms  ggr3.n54ny.ip.att.net [12.122.130.21]
 10   154 ms    82 ms    73 ms  192.205.37.70
 11    73 ms    73 ms    84 ms  vlan79.csw2.NewYork1.Level3.net [4.68.16.126]
 12    80 ms    73 ms    89 ms  ae-74-74.ebr4.NewYork1.Level3.net [4.69.134.117]

 13   112 ms   133 ms   119 ms  ae-3-3.ebr2.Dallas1.Level3.net [4.69.137.121]
 14   114 ms   142 ms   110 ms  ae-1-60.edge4.Dallas3.Level3.net [4.69.145.13]
 15   115 ms   109 ms   110 ms  THE-PLANET.edge4.Dallas3.Level3.net [4.59.32.30]

 16   115 ms   115 ms   113 ms  te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]

 17     *        *        *     Request timed out.
 18   112 ms   110 ms   116 ms  te1-1.car06.dllstx6.theplanet.com [70.87.254.178
]
 19   115 ms   113 ms   112 ms  tastyspleen.net [74.54.186.226]

Trace complete.
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Offline console

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Re: packetloss situation (may, 2010)
« Reply #24 on: May 28, 2010, 03:07:46 PM »

FYI:

Quote
Scheduled Maintenance

On June 6, 2010, between 12:00AM and 05:00AM CDT, our Network Engineering team will be performing maintenance on one of The Planet's transit provider links in Dallas. Since there are multiple providers, service disruption is not expected, however, there may be the possiblity of higher than normal latency while routes shift onto another provider and/or link.


Probably not related to the packetloss, but.. anyway...

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Offline VaeVictis

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Re: packetloss situation (may, 2010)
« Reply #25 on: May 28, 2010, 03:13:56 PM »
Quote from: console on May 28, 2010, 03:07:46 PM

FYI:

Quote
Scheduled Maintenance

On June 6, 2010, between 12:00AM and 05:00AM CDT, our Network Engineering team will be performing maintenance on one of The Planet's transit provider links in Dallas. Since there are multiple providers, service disruption is not expected, however, there may be the possiblity of higher than normal latency while routes shift onto another provider and/or link.


Probably not related to the packetloss, but.. anyway...



might be too much to hope for that it might fix the problem... but one can dream :)
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