r1q2 crash report and no fullscreen

[ztev0]

I'm trying to fix my brothers q2 on his pc. For some reason it won't go in full screen mode. the only way i can get it to be any decent size is to increase the resolution which makes the game extremely choppy.  the full screen view is on "off" in the options and when you change it to yes, it doesn't go full screen. he is running r1q2 on vista , but for some reason it's in default open gl mode instead of using r1gl. when i change it to r1gl i get this error report.....

R1Q2 encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit the crash report to r1ch.net when prompted or
post this file and the crash dump .dmp file (if available) on the R1Q2 forums at
http://www.r1ch.net/forum/index.php?board=8.0

     PLEASE MAKE SURE YOU ARE USING THE LATEST VERSIONS OF R1Q2/R1GL/ETC!

This crash appears to have occured in the 'c:\quake2\ref_soft.dll' module.
It is very likely that the software renderer (ref_soft) is at fault. Software
rendering in Q2 has always been unreliable. If possible, please use OpenGL to avoid
crashes. Consider using the modified ref_soft.dll available on the r1ch.net forums to
fix some small bugs if you are not using it already.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 10014B74 (c:\quake2\ref_soft.dll)
R1Q2 module: r1q2.exe(R1Q2-x86) (Version: R1Q2 b7904 x86 Oct 25 2008 Win32 RELEASE)
Windows version: 6.0 (Build 6000)

Symbol information:
C:\Quake2\r1q2.exe, PDB symbols loaded.
C:\Windows\system32\ntdll.dll, Export symbols loaded.
C:\Windows\system32\kernel32.dll, Export symbols loaded.
C:\Windows\system32\WINMM.dll, Export symbols loaded.
C:\Windows\system32\msvcrt.dll, Export symbols loaded.
C:\Windows\system32\USER32.dll, Export symbols loaded.
C:\Windows\system32\GDI32.dll, Export symbols loaded.
C:\Windows\system32\ADVAPI32.dll, Export symbols loaded.
C:\Windows\system32\RPCRT4.dll, Export symbols loaded.
C:\Windows\system32\ole32.dll, Export symbols loaded.
C:\Windows\system32\OLEAUT32.dll, Export symbols loaded.
C:\Windows\system32\OLEACC.dll, Export symbols loaded.
C:\Windows\system32\WSOCK32.dll, Export symbols loaded.
C:\Windows\system32\WS2_32.dll, Export symbols loaded.
C:\Windows\system32\NSI.dll, Export symbols loaded.
C:\Windows\system32\DINPUT8.dll, Export symbols loaded.
C:\Windows\system32\DSOUND.dll, Export symbols loaded.
C:\Windows\system32\POWRPROF.dll, Export symbols loaded.
C:\Windows\system32\IMM32.DLL, Export symbols loaded.
C:\Windows\system32\MSCTF.dll, Export symbols loaded.
C:\Windows\system32\LPK.DLL, Export symbols loaded.
C:\Windows\system32\USP10.dll, Export symbols loaded.
C:\Windows\system32\opengl32.dll, Export symbols loaded.
C:\Windows\system32\GLU32.dll, Export symbols loaded.
C:\Windows\system32\DDRAW.dll, Export symbols loaded.
C:\Windows\system32\DCIMAN32.dll, Export symbols loaded.
C:\Windows\system32\SETUPAPI.dll, Export symbols loaded.
C:\Windows\system32\dwmapi.dll, Export symbols loaded.
C:\Windows\system32\ig4icd32.dll, Export symbols loaded.
C:\Windows\system32\ig4dev32.dll, Export symbols loaded.
C:\Windows\system32\CLBCatQ.DLL, Export symbols loaded.
C:\Windows\system32\SHLWAPI.dll, Export symbols loaded.
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6000.16386_none_5d07289e07e1d100\comctl32.dll, Export symbols loaded.
C:\Windows\system32\WINTRUST.dll, Export symbols loaded.
C:\Windows\system32\CRYPT32.dll, Export symbols loaded.
C:\Windows\system32\MSASN1.dll, Export symbols loaded.
C:\Windows\system32\USERENV.dll, Export symbols loaded.
C:\Windows\system32\Secur32.dll, Export symbols loaded.
C:\Windows\system32\imagehlp.dll, Export symbols loaded.
C:\Windows\System32\MMDevApi.dll, Export symbols loaded.
C:\Windows\System32\audioses.dll, Export symbols loaded.
C:\Windows\System32\audioeng.dll, Export symbols loaded.
C:\Windows\System32\AVRT.dll, Export symbols loaded.
C:\Windows\system32\PSAPI.DLL, Export symbols loaded.
C:\Windows\system32\mswsock.dll, Export symbols loaded.
C:\Windows\System32\wshtcpip.dll, Export symbols loaded.
C:\Windows\system32\NLAapi.dll, Export symbols loaded.
C:\Windows\system32\IPHLPAPI.DLL, Export symbols loaded.
C:\Windows\system32\dhcpcsvc.DLL, Export symbols loaded.
C:\Windows\system32\DNSAPI.dll, Export symbols loaded.
C:\Windows\system32\WINNSI.DLL, Export symbols loaded.
C:\Windows\system32\dhcpcsvc6.DLL, Export symbols loaded.
C:\Windows\System32\winrnr.dll, Export symbols loaded.
C:\Windows\system32\WLDAP32.dll, Export symbols loaded.
C:\Windows\system32\napinsp.dll, Export symbols loaded.
C:\Windows\system32\pnrpnsp.dll, Export symbols loaded.
C:\Windows\system32\wshbth.dll, Export symbols loaded.
C:\Program Files\Bonjour\mdnsNSP.dll, Export symbols loaded.
C:\Windows\system32\rasadhlp.dll, Export symbols loaded.
C:\Quake2\ref_soft.dll, Export symbols loaded.
C:\Quake2\DBGHELP.dll, Export symbols loaded.
C:\Windows\system32\VERSION.dll, Export symbols loaded.

Enumerate loaded modules:
[0x00400000 - 0x00DCE000] C:\Quake2\r1q2.exe (10280960 bytes, version 7.9.0.4)
[0x77520000 - 0x7763E000] C:\Windows\system32\ntdll.dll (1171456 bytes, version 6.0.6000.16386)
[0x76160000 - 0x76238000] C:\Windows\system32\kernel32.dll (884736 bytes, version 6.0.6000.16820)
[0x745D0000 - 0x74603000] C:\Windows\system32\WINMM.dll (208896 bytes, version 6.0.6000.16386)
[0x75E40000 - 0x75EEA000] C:\Windows\system32\msvcrt.dll (696320 bytes, version 7.0.6000.16386)
[0x771D0000 - 0x7726E000] C:\Windows\system32\USER32.dll (647168 bytes, version 6.0.6000.16438)
[0x77180000 - 0x771CB000] C:\Windows\system32\GDI32.dll (307200 bytes, version 6.0.6000.16766)
[0x77690000 - 0x7774F000] C:\Windows\system32\ADVAPI32.dll (782336 bytes, version 6.0.6000.16386)
[0x770B0000 - 0x77173000] C:\Windows\system32\RPCRT4.dll (798720 bytes, version 6.0.6000.16850)
[0x76240000 - 0x76384000] C:\Windows\system32\ole32.dll (1327104 bytes, version 6.0.6000.16386)
[0x76000000 - 0x7608C000] C:\Windows\system32\OLEAUT32.dll (573440 bytes, version 6.0.6000.16609)
[0x74590000 - 0x745C8000] C:\Windows\system32\OLEACC.dll (229376 bytes, version 4.2.5406.0)
[0x74FB0000 - 0x74FB7000] C:\Windows\system32\WSOCK32.dll (28672 bytes, version 6.0.6000.16386)
[0x75EF0000 - 0x75F1D000] C:\Windows\system32\WS2_32.dll (184320 bytes, version 6.0.6000.16386)
[0x77680000 - 0x77686000] C:\Windows\system32\NSI.dll (24576 bytes, version 6.0.6000.16386)
[0x72230000 - 0x72263000] C:\Windows\system32\DINPUT8.dll (208896 bytes, version 6.0.6000.16386)
[0x6FF50000 - 0x6FFC1000] C:\Windows\system32\DSOUND.dll (462848 bytes, version 6.0.6000.16386)
[0x75130000 - 0x7514A000] C:\Windows\system32\POWRPROF.dll (106496 bytes, version 6.0.6000.16386)
[0x77650000 - 0x7766E000] C:\Windows\system32\IMM32.DLL (122880 bytes, version 6.0.6000.16386)
[0x76090000 - 0x76157000] C:\Windows\system32\MSCTF.dll (815104 bytes, version 6.0.6000.16386)
[0x77670000 - 0x77679000] C:\Windows\system32\LPK.DLL (36864 bytes, version 6.0.6000.16939)
[0x75DC0000 - 0x75E3D000] C:\Windows\system32\USP10.dll (512000 bytes, version 1.626.6000.16386)
[0x69000000 - 0x690CB000] C:\Windows\system32\opengl32.dll (831488 bytes, version 6.0.6000.16386)
[0x740C0000 - 0x740E3000] C:\Windows\system32\GLU32.dll (143360 bytes, version 6.0.6000.16386)
[0x6C070000 - 0x6C156000] C:\Windows\system32\DDRAW.dll (942080 bytes, version 6.0.6000.16386)
[0x6FDD0000 - 0x6FDD6000] C:\Windows\system32\DCIMAN32.dll (24576 bytes, version 6.0.6000.16939)
[0x77390000 - 0x77519000] C:\Windows\system32\SETUPAPI.dll (1609728 bytes, version 6.0.6000.16609)
[0x70FD0000 - 0x70FDC000] C:\Windows\system32\dwmapi.dll (49152 bytes, version 6.0.6000.16386)
[0x02180000 - 0x023D3000] C:\Windows\system32\ig4icd32.dll (2437120 bytes, version 7.14.10.1504)
[0x02570000 - 0x0278C000] C:\Windows\system32\ig4dev32.dll (2211840 bytes, version 7.14.10.1504)
[0x76FF0000 - 0x77074000] C:\Windows\system32\CLBCatQ.DLL (540672 bytes, version 2001.12.6930.16386)
[0x76F90000 - 0x76FE5000] C:\Windows\system32\SHLWAPI.dll (348160 bytes, version 6.0.6000.16386)
[0x74C80000 - 0x74E14000] C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6000.16386_none_5d07289e07e1d100\comctl32.dll (1654784 bytes, version 6.10.6000.16386)
[0x74FC0000 - 0x74FED000] C:\Windows\system32\WINTRUST.dll (184320 bytes, version 6.0.6000.16984)
[0x75720000 - 0x75811000] C:\Windows\system32\CRYPT32.dll (987136 bytes, version 6.0.6000.16425)
[0x75860000 - 0x75872000] C:\Windows\system32\MSASN1.dll (73728 bytes, version 6.0.6000.16922)
[0x75C80000 - 0x75C9E000] C:\Windows\system32\USERENV.dll (122880 bytes, version 6.0.6000.16386)
[0x75C60000 - 0x75C74000] C:\Windows\system32\Secur32.dll (81920 bytes, version 6.0.6000.16870)
[0x77080000 - 0x770A9000] C:\Windows\system32\imagehlp.dll (167936 bytes, version 6.0.6000.16470)
[0x74800000 - 0x74827000] C:\Windows\System32\MMDevApi.dll (159744 bytes, version 6.0.6000.16386)
[0x739A0000 - 0x739C1000] C:\Windows\System32\audioses.dll (135168 bytes, version 6.0.6000.16386)
[0x73930000 - 0x73996000] C:\Windows\System32\audioeng.dll (417792 bytes, version 6.0.6000.16386)
[0x74480000 - 0x74487000] C:\Windows\System32\AVRT.dll (28672 bytes, version 6.0.6000.16386)
[0x77640000 - 0x77647000] C:\Windows\system32\PSAPI.DLL (28672 bytes, version 6.0.6000.16386)
[0x75440000 - 0x7547B000] C:\Windows\system32\mswsock.dll (241664 bytes, version 6.0.6000.16386)
[0x74EB0000 - 0x74EB6000] C:\Windows\System32\wshtcpip.dll (24576 bytes, version 6.0.6000.16386)
[0x74470000 - 0x7447F000] C:\Windows\system32\NLAapi.dll (61440 bytes, version 6.0.6000.16386)
[0x75670000 - 0x75689000] C:\Windows\system32\IPHLPAPI.DLL (102400 bytes, version 6.0.6000.16386)
[0x75630000 - 0x75665000] C:\Windows\system32\dhcpcsvc.DLL (217088 bytes, version 6.0.6000.16512)
[0x758A0000 - 0x758CB000] C:\Windows\system32\DNSAPI.dll (176128 bytes, version 6.0.6000.16615)
[0x75620000 - 0x75627000] C:\Windows\system32\WINNSI.DLL (28672 bytes, version 6.0.6000.16386)
[0x75600000 - 0x75620000] C:\Windows\system32\dhcpcsvc6.DLL (131072 bytes, version 6.0.6000.16512)
[0x71660000 - 0x71668000] C:\Windows\System32\winrnr.dll (32768 bytes, version 6.0.6000.16386)
[0x772C0000 - 0x77309000] C:\Windows\system32\WLDAP32.dll (299008 bytes, version 6.0.6000.16386)
[0x71650000 - 0x7165F000] C:\Windows\system32\napinsp.dll (61440 bytes, version 6.0.6000.16386)
[0x715C0000 - 0x715D2000] C:\Windows\system32\pnrpnsp.dll (73728 bytes, version 6.0.6000.16386)
[0x71640000 - 0x7164C000] C:\Windows\system32\wshbth.dll (49152 bytes, version 6.0.6000.16386)
[0x16080000 - 0x160A5000] C:\Program Files\Bonjour\mdnsNSP.dll (151552 bytes, version 1.0.6.2)
[0x72100000 - 0x72106000] C:\Windows\system32\rasadhlp.dll (24576 bytes, version 6.0.6000.16386)
[0x10000000 - 0x10121000] C:\Quake2\ref_soft.dll (1183744 bytes, version unknown)
[0x68D40000 - 0x68E55000] C:\Quake2\DBGHELP.dll (1134592 bytes, version 6.8.4.0)
[0x75110000 - 0x75118000] C:\Windows\system32\VERSION.dll (32768 bytes, version 6.0.6000.16386)

Stack trace:
Stack    EIP      Arg0     Arg1     Arg2     Arg3     Address
0012FCBC 10014B74 100088A0 00000140 100EA590 000000F0 ref_soft.dll!0x10014b74
0012FCC0 10008705 00000000 00000000 00000000 00000000 ref_soft.dll!0x10008705

A minidump was saved to C:\Quake2\R1Q2CrashLog2011-06-19_1.dmp.gz.
Please include this file when posting a crash report.

[ztev0]

tried reinstalling everything. still won't go full screen